Cancellation, Return & Refund Policy

Effective Date: 10/09/2025

Last Updated: 10/09/2025

At Crafted Stories, we craft each jewellery piece with love, care, and precision. We want your

shopping experience to be smooth and worry-free. This policy sets out clear rules for cancellations,

returns, exchanges, and refunds in line with industry standards and best practices.

1. Custom-Made Jewellery (Non-Returnable)

• All custom-made, personalized, or engraved jewellery is non-returnable and non-

cancellable once production has started.

• This is to protect the unique and handcrafted nature of customized pieces.

• Exceptions apply only if the product received is defective, damaged, or incorrect.

2. Return Window (Ready-to-Ship Items)

• For ready-to-ship, non-customized products, you may request a return within 5 days from

the date of delivery.

• Requests raised after this period will not be accepted.

3. Conditions for Returns

To qualify for a return:

• Items must be unused, unworn, and in their original packaging with all tags, certificates,

and accessories intact.

• Only items that are defective, damaged, or incorrect will be accepted.

• Products that show signs of wear, alteration, resizing, or damage post-delivery will not be

eligible.

4. Refund Process

• Refunds will be initiated only after inspection and approval by our Quality Control team.

• Once approved, refunds will be processed within 7–10 business days.

• The refunded amount will be credited to the original mode of payment.

• Refund timelines may vary depending on your bank/payment provider.

5. Exchange Policy• Exchanges are allowed for items that are defective, damaged, incorrect, or have size issues.

• Exchange requests must be raised within 5 days of delivery.

• If the replacement is unavailable, we will offer a refund or store credit of equal value.

6. Return/Exchange Request Process

• To raise a return or exchange request, email us at craftedstoriesofficial@gmail.com with:

o Order ID

o Reason for return/exchange

o Mandatory unboxing video showing the package being opened

• Our team will verify your request and guide you step-by-step.

7. Proof of Delivery (Unboxing Video Requirement)

• For claims of missing, damaged, or incorrect items, a clear unboxing video (from package

seal opening till product inspection) is mandatory.

• Requests without video proof may not be accepted.

8. Return Shipping

• Once your return request is approved, we will issue a return shipping label and arrange a

reverse pickup via our courier partners.

• For defective, damaged, or incorrect items, the return shipping cost will be borne by Crafted

Stories.

• If the return is due to customer preference (non-defective items), return shipping costs may

be deducted from the refund.

9. Non-Returnable & Non-Refundable Items

• Custom-made, personalized, or engraved jewellery.

• Gift cards and store credits.

• Sale or clearance items (unless defective/damaged).

10. Cancellations

• Orders for customized jewellery cannot be cancelled once confirmed.

• For ready-to-ship items, cancellations are allowed only if requested before dispatch.• Once shipped, the order cannot be cancelled and must follow the return process above.

11. Customer Responsibilities

To ensure smooth processing of returns, refunds, and exchanges, customers are responsible for the

following:

• Providing accurate details such as shipping address, contact number, and order ID at the time

of purchase.

• Maintaining product condition—items must remain unused and safely stored until pickup.

• Ensuring secure handover—the product must be properly packed when handing over to our

courier partner for return.

• Submitting required proof (unboxing video, images if requested) within the return window.

• Being available at the pickup address on the scheduled date for reverse logistics.

• Any delays caused due to incorrect or incomplete customer information may affect eligibility

for returns/refunds.

12. Policy Updates

• Crafted Stories reserves the right to update, amend, or modify this policy at any time to

comply with applicable laws or improve customer experience.

• Updates will be posted on this page with the latest revision date.