Privacy Policy
Effective Date: 10/09/2025
Last Updated: 10/09/2025
At Crafted Stories (“Company”, “we”, “our”, “us”), operated by My Eco Next Consumer Solutions and
accessible from www.craftedstories.in, we respect your privacy and are committed to protecting
your personal data.
This Privacy Policy explains what information we collect, how we use it, how we share it, and your
rights regarding your information. By using our website and services, you agree to the practices
described in this Privacy Policy.
1. Information We Collect
(a) Order & Account Information
• Name, billing and shipping address, email address, phone number.
• Payment details (processed securely via Razorpay or other third-party gateways; we do not
store full financial data).
• Order details, purchase history, and product customization inputs (e.g., names for
personalized jewellery).
• Account login details (if you create an account).
(b) Device & Technical Information
• IP address, browser type, device details, and operating system.
• Information about how you browse, search, and interact with our site.
• Cookies and similar technologies for analytics, personalization, and ads.
(c) Communication Data
• Customer support queries, feedback, reviews.
• Subscription preferences (emails, SMS, WhatsApp, newsletters).
2. How We Use Your Information
We use your personal information to:
• Process, customize, and fulfill your jewellery orders.
• Provide order confirmations, invoices, and shipping updates.
• Personalize your shopping experience and recommend products.
• Send promotional emails, SMS, or WhatsApp updates (with opt-out option).
• Detect and prevent fraud, misuse, or unlawful activity.• Improve our website, products, and customer service.
• Comply with applicable legal obligations.
3. Sharing of Information
We do not sell or rent your personal information. We may share data with:
• Service Providers: Payment gateways (Razorpay, subject to change), courier/delivery
partners (Delhivery, subject to change), hosting (Shopify), analytics (e.g., Google Analytics,
Meta Ads).
• Business Partners: For co-marketing or collaborations (only with your consent).
• Legal Authorities: When required by law, regulation, or government requests.
Each third-party service provider processes your data under their own privacy policy.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
• Remember preferences and improve shopping experience.
• Analyze site traffic and performance.
• Run personalized ads and retargeting campaigns.
You may disable cookies in your browser, but some features may not function properly.
5. Behavioural Advertising & Opt-Outs
We may use targeted advertising services (e.g., Facebook Ads, Google Ads, Bing Ads).
You can opt out here:
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• General: http://www.aboutads.info/choices/
6. Data Retention
We retain your information as long as necessary to:
• Fulfil orders and provide customer service.
• Comply with legal, tax, and regulatory requirements.
You may request deletion of your data by contacting us.7. Your Rights
Under applicable laws (including IT Rules 2011 in India), you may:
• Access, correct, or update your personal information.
• Request deletion of your data.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.
8. Data Transfers
Currently, we target only customers within India. If in future, we store or transfer your data outside
India (e.g., on global servers), we will ensure appropriate safeguards are in place.
9. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect data from
minors. If you believe we hold data about a child under 18, please contact us for deletion.
10. Security Measures
We adopt reasonable technical, organizational, and managerial safeguards to protect your personal
data. However, no online system is fully secure, and we cannot guarantee absolute protection.
11. Grievance & Contact Information
For any privacy-related concerns, data requests, or grievances, please contact:
• Business Name: My Eco Next Consumer Solutions
• Email: craftedstoriesofficial@gmail.com
• Phone: +91-8884478882
• Address: #3-10-124, Second Floor, Deshpande Complex, Opposite Govt Hospital, Main Road,
SEDAM – 585222
• Grievance Officer (as per IT Rules 2011):
Name: Aditya Deshpande
Contact: +91-8884478882
Timing: 9:00 AM – 6:00 PM (IST)
12. Updates to This PolicyWe may update this Privacy Policy from time to time to reflect changes in practices or legal
requirements. The updated version will be posted here with the “Last Updated” date revised.
